Warranty and Returns Policy

Warranty Coverage

At TAP2, we take pride in the quality and craftsmanship of our products sold under the ‘Kinetic’ brand, and we are committed to ensuring customer satisfaction. All TAP2 products come with a 12-month warranty from the date of purchase, offering protection against manufacturing defects that may arise under normal use. Our warranty is designed to provide customers with peace of mind, ensuring that their product meets our high standards of quality and reliability.

However, this warranty strictly covers manufacturing defects and does not extend to damages resulting from:

• Normal wear and tear that occurs over time.
• Improper use of the product, including but not limited to exceeding intended usage conditions.
• Lack of proper care or maintenance as outlined in the product’s care instructions.
• Accidental damage, including drops, spills, or exposure to harsh environments.
• Failure to follow the care instructions provided with the product, which outline the best practices to maintain its quality and longevity.

To ensure eligibility for warranty claims, customers must retain the original packaging slip included with their order, as it serves as proof of purchase. In the event that the packaging slip is lost or unavailable, TAP2 reserves the right to determine, at its sole discretion, whether the product qualifies for warranty coverage based on other available information.

Warranty Claim Process

If you believe your product has a manufacturing defect and wish to initiate a warranty claim, please contact our customer service team at customerservice@tap-2.com . When reaching out, be sure to provide:

1. Your order number.
2. A detailed description of the issue.
3. Clear images or videos showing the defect, if applicable.

Upon receiving your claim, our support team will assess the issue and provide guidance on the next steps, which may include returning the product for further inspection.

Customer Responsibilities

Customers are responsible for covering all postage costs associated with returning the product to TAP2 or its authorized third-party providers for warranty evaluation. TAP2 will not reimburse shipping expenses, and we recommend using a trackable shipping service to ensure the safe return of the product.

If the claim is approved, TAP2 will repair or replace the defective product at no additional cost to the customer. If the product is found to be ineligible for warranty coverage, it will be returned to the customer at their expense or disposed of per their request.

Return and Exchange Policy

You have the right to return any undamaged and unused products purchased on TAP2.com. To initiate a return, you must notify us within customerservice@tap-2.com Be sure to include your order number, the name of the product, and the reason for your return. Alternatively, you may submit a photo of the completed returns form, which can be found with your packaging slip.

Initiation Process:

Once a return is initiated, the customer must provide all required information and complete any steps outlined by TAP2’s customer service representative within 14 days from the initiation date. Failure to do so within this period will result in TAP2 reserving the right to refuse any further action regarding the refund. In such cases, the customer forfeits all rights to claims against TAP2 and its partners related to the refund request.

Conditions for Return:

• The product must be unused, undamaged, and returned in its original packaging. This means the item should be in the same condition as when it was received, with no signs of wear, use, or damage. All original components, including tags, labels, accessories, and documentation, must be included and intact. The packaging should not be altered, torn, or defaced in any way, as it is considered part of the product. Returns that show evidence of use, improper handling, or missing components may be refused, and the customer will be responsible for any associated return shipping costs. TAP2 reserves the right to assess the condition of the returned product before processing any refunds or exchanges.
• Customers are responsible for covering the cost of shipping the returned items to TAP2 or third-party providers where applicable. This includes all postage, packaging, and any associated fees required to ensure the safe return of the product. Customers must choose a reliable courier or postal service and are encouraged to select a shipping method that provides tracking and insurance to protect against loss or damage in transit. TAP2 will not reimburse shipping costs for returned items, and any unpaid postage or packages sent with insufficient postage will not be accepted and may be returned to the sender at their expense. Additionally, any customs duties, taxes, or other import fees that may apply during the return process are the sole responsibility of the customer. Failure to adhere to these shipping requirements may result in the rejection of the return or exchange request.
• TAP2 is not responsible for items lost or damaged during return shipping. We strongly recommend using a trackable shipping service for returns, especially for items over £70, and purchasing shipping insurance if necessary. If a package is classified as lost, the customer is solely responsible for all communication with the delivery service they used to resolve the issue. TAP2 bears no responsibility for lost packages and will not intervene in disputes between the customer and the shipping provider.
• Products returned as cash-on-delivery (COD) will not be accepted. Any items sent using COD will be refused upon delivery and returned to the sender at their expense. Customers must ensure that all returns are prepaid and shipped using an appropriate postal or courier service. TAP2 will not cover any costs incurred due to the use of COD services, nor will it be liable for any delays or issues arising from such returns. Failure to comply with this policy may result in the rejection of the return request and forfeiture of eligibility for a refund or exchange.

Refund Process:

Refunds will be processed within two weeks of receiving the returned product and will be issued to the original payment method. Please note that any additional duties or taxes are non-refundable. Exchanges are subject to product availability at the time of your request.

Important:

Products not covered by the warranty are not eligible for return. TAP2 holds no liability for products lost in transit or delayed by the shipping carrier. We advise communicating directly with your shipping provider in such cases.

Order Corrections

If you notice any errors in your order details, please contact us as soon as possible, and we will make every effort to correct the information. This includes errors related to shipping addresses, contact information, product selections, or payment details. To request changes, customers should reach out to our customer service team at customerservice@tap-2.com with their order number and the specific details that need to be corrected. While TAP2 will do its best to accommodate modifications, we cannot guarantee that changes can be made once the order has been processed, packed, or shipped. Orders are processed quickly to ensure timely delivery, and once an order reaches a certain stage, adjustments may no longer be possible. If an incorrect address or product information leads to a failed delivery or additional shipping fees, the customer will be responsible for any associated costs. We strongly advise reviewing all order details carefully before completing the purchase to minimize potential issues.